Projects
Its mission is to ensure adequate and agile project management, providing an excellent experience in the implementation and onboarding of the IONICS solution.
Pioneer in supply management in Brazil.
IONICS has its trajectory marked by years of pioneering spirit and innovation. In every step of its history, pride and passion for work, for its customers and for its cutting-edge solutions have always been present.
By founding IONICS in 1987, Engineer Plínio Tadeu de Oliveira Sombrio created in Brazil a market of solutions for control and automation of gas stations that did not exist until then, always seeking to have as a differential the development and production of its own equipment and management systems , characteristics that remain until today. In 2005, at the request of Petrobras, IONICS developed the solution that ended up becoming the embryo of yet another pioneering and innovative movement in Brazil. SAAF – Automated Fleet Supply System – was born, which today has more than 50,000 automated vehicles in Brazil and Latin America.
In 2013, IONICS strategically consolidated a successful partnership with the LINX S/A group by selling its fuel station management system, which had thousands of customers throughout Brazil. In this way, IONICS started to concentrate all its investments and efforts in expanding its business in Brazil and Latin America, focusing exclusively on its solutions for fleet supply control. From Brazil to the world, IONICS continues to write a history full of innovation and successful partnerships with its customers, employees, technical agents and integrators.
IONICS Quality Policy: Satisfy customer needs with quality products and services, meeting applicable statutory and regulatory requirements, seeking continuous improvement of the QMS. Surprise our customers with innovative solutions through our products and services. And because we value excellence, our products are all certified and we are dedicated to improving the customer experience, so we are dedicated to after sales and customer support.
The Market Leader solution in the sugar and alcohol sector.
IONICS service model
The CSM (Customer Success Management) area is responsible for most of the customer's day at IONICS, it is its responsibility to ensure that our customers use the products and services correctly, serving as a facilitating area and always close to the customer. , By anticipating needs and opportunities, you too will remain engaged and satisfied by choosing IONICS.
To facilitate the monitoring process, it is divided into three groups:
Its mission is to ensure adequate and agile project management, providing an excellent experience in the implementation and onboarding of the IONICS solution.
Through a platform for controlling calls, support analysts manage all demands forwarded by the customer and, when it is not possible to seek a solution within the area itself, a referral is made to the appropriate sector within the company or to an accredited technical agent.
Its mission is to guarantee an excellent service for IONICS customers and partners in the most diverse interfaces: post-sales, commercial back office, financial legal of the installed base.
One of the areas activated by Support when necessary, the NAT receives equipment sent by customers, performs an analysis and issues a technical opinion with the accurate diagnosis. When necessary, repairs, replacements or upgrades are carried out.
The area is also responsible for promoting technical training events, focusing on preventive maintenance routines and the correct use of equipment.
The R&D core is activated when there is a need for customizations or updates to the solution – both in terms of software and hardware. Through direct contact with the GCM and other areas, possibilities for improvement and implementation of new technologies are also raised.
They are professionals who act as strategic partners of IONICS, selected through a rigorous analysis process and duly trained to carry out the activities of technical mapping of the client's infrastructure, implementation of the solution and on-site maintenance of the equipment whenever necessary.
One of the areas activated by Support when necessary, the NAT receives equipment sent by customers, performs an analysis and issues a technical opinion with the accurate diagnosis. When necessary, repairs, replacements or upgrades are carried out.
The area is also responsible for promoting technical training events, focusing on preventive maintenance routines and the correct use of equipment.
Other areas of IONICS
Responsible for planning and strategic management of the operational and commercial layers of IONICS.
Area responsible for identifying new business and selling the IONICS solution.
It is also responsible for strategically analyzing the market to boost results and the brand management.
Area responsible for providing administrative services used by the entire company: Finance, Billing and Assets.
Area responsible for ensuring excellent service to internal IONICS customers in the HR and Personnel Department subsystems.
Management of processes that ensure efficiency, organization and quality. It also manages the certification processes.
Production of IONICS solution equipment and inventory management ensures agility in replacement and after-sales support.